Shipping and Delivery Policy

At The Yellow Box, we are committed to delivering your orders in a timely and efficient manner. Please read our Shipping and Delivery Policy carefully to understand our processes and practices.

1. Order Processing Time

  • Standard Processing:

    • Orders are processed within 1-3 business days after payment confirmation.
    • Custom prints and personalized items may require additional processing time. Specific processing times for these items will be indicated on the product page.

  • Order Confirmation:

    • After placing an order, you will receive an order confirmation email. If you do not receive this email, please check your spam/junk folder or contact our customer support team.

2. Shipping Methods and Delivery Times

  • Domestic Shipping (within [Your Country]):

    • Standard Shipping: Delivery within 5-7 business days.
    • Express Shipping: Delivery within 2-3 business days (additional charges apply).

  • International Shipping:

    • Delivery times vary depending on the destination and shipping method chosen.
    • Customers are responsible for any customs duties, taxes, or fees imposed by their country.

3. Shipping Charges

  • Shipping charges are calculated based on the weight, dimensions, and destination of the package. Charges will be displayed at checkout before payment is made.
  • Free standard shipping may be offered for orders over a certain amount. This will be indicated on our website.

4. Order Tracking

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery on the carrier’s website.
  • If you do not receive a tracking number or have trouble tracking your order, please contact our customer support team for assistance.

5. Delivery Issues

  • Incorrect Address:

    • Customers are responsible for providing accurate shipping information. If an incorrect address is provided, we cannot guarantee delivery and additional charges may apply for reshipment.

  • Delayed or Lost Packages:

    • While we strive to ensure timely delivery, we are not responsible for delays caused by the carrier or customs clearance. If your package is significantly delayed or lost, please contact our customer support team, and we will assist you in resolving the issue.

  • Damaged Packages:

    • If your package arrives damaged, please contact us immediately at support@theyellowbox.in with your order number and a photo of the damaged package and contents. We will arrange for a replacement or issue a refund.

6. Partial Shipments

  • For orders containing multiple items, we may ship items separately based on availability. You will be notified of any partial shipments via email.

7. Contact Information

For any questions or concerns regarding our Shipping and Delivery Policy, please contact us at:

The Yellow Box
Email: support@theyellowbox.in