Cancellation and Refund Policy

At The Yellow Box, we strive to ensure your complete satisfaction with every purchase. Please read our cancellation and refund policy carefully to understand your rights and how we handle cancellations and refunds.

1. Order Cancellations

• Customer-Initiated Cancellations:

  • Orders can be cancelled within 24 hours of purchase without any penalty or charge.
  • To cancel an order, please contact our customer support team immediately at support@theyellowbox.in or call us at +91-XXXXXXXXXX with your order details.

• Late Cancellations:

  • Orders cannot be cancelled once they have been processed and shipped. If you need to cancel after the 24-hour window, please refer to our return and refund process.

• Company-Initiated Cancellations:

  • In rare cases, we may need to cancel an order due to product unavailability or other unforeseen circumstances. If this happens, we will notify you promptly and issue a full refund.

2. Returns and Refunds

• Eligibility for Returns:

  • Items can be returned within 14 days of delivery for a full refund or exchange, provided they are unused, in their original packaging, and in resalable condition.
  • Custom prints and personalized items are not eligible for returns unless they are defective or damaged upon arrival.

• Return Process:

  • To initiate a return, contact our customer support team at support@theyellowbox.in with your order number and reason for return.
  • Once your return request is approved, we will provide you with instructions on how to send the item back to us.

• Return Shipping:

  • Customers are responsible for return shipping costs unless the item received is defective or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

• Refund Process:

  • Once we receive and inspect your return, we will send you an email to notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

3. Non-Refundable Items

• Gift cards
• Custom prints and personalized items (unless defective or damaged)
• Sale items

4. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at support@theyellowbox.in with your order number and a photo of the damaged or defective item.
• We will arrange for a replacement or issue a full refund, including any shipping costs incurred.

5. Contact Information

For any questions or concerns regarding our Cancellation and Refund Policy, please contact us at:

The Yellow Box
Email: support@theyellowbox.in